Cancellation policy

Last updated: August 28, 2026 · Part of our terms of service

The rule

Free cancellation up to 48 hours before your tour — 100% refund, no forms, no questions, no "processing fee." Cancel by WhatsApp, email, or phone; the timestamp of your message is what counts, measured against your tour's confirmed start time.

Inside 48 hours, the honest reality: wineries have been booked, staff scheduled, and seats held off the market — so refunds aren't automatic. What we promise instead: we always try rebooking first. Tell us what happened; moving you to another date or departure costs nothing if seats exist, and illness or emergencies get treated like the humans-first business we claim to be.

If we cancel

If we ever cancel a departure — too few bookings on a shared tour, an unfixable operational problem — you choose between a full refund and priority rebooking, and we tell you as early as we possibly can. If a published winery becomes unavailable, the itinerary substitution promise applies: comparable named replacement or full refund, your call.

Weather

Land tours run in nearly all weather — cellars are underground, terraces sheltered, and an overcast caldera is still the caldera; weather alone isn't grounds for a late cancellation. Sea experiences are different: if the port authority or the captain cancels a sailing for conditions, you choose a full refund or priority rebooking, regardless of notice. The sea outranks every policy, including ours.

Special formats

Cruise guests: if your ship cancels its Santorini call or cannot tender, you receive a 100% refund with proof of the itinerary change — ships skip ports, you shouldn't pay for the sea's moods. Harvest Days: vintage is farming; if the host canava shifts a date for ripeness or weather, you choose the nearest alternative date or a full refund. Proposals and private events: held venues and booked photographers need their own timeline — your planning agreement states the exact terms in writing before any payment, weather fallback included.

No-shows and late arrivals

Unreachable 15 minutes after your confirmed pickup time counts as a same-day cancellation. Running late? Call or WhatsApp +30 6944803339 — if the route can absorb it or you can join at the first winery, we make it work.

How refunds arrive

Back the way you paid, initiated within 5 business days of the cancellation (banks add their own days in transit). You'll get a written confirmation the moment it's triggered.

Why 48 hours

Island context, since transparency is the house style: large platforms advertise 24-hour cancellation, while the biggest direct operator here charges 100% inside 72. We set 48 as the honest middle — real flexibility for you, enough runway for the small wineries that hold tables on our word. Their trust is the product; this policy is how we keep both yours and theirs.